Support center

Fix activation and connection problems, contact our team, or request a refund.

Contact support Chat with our assistant or send a message to our team. We reply by email. Contact support Troubleshooting Step-by-step fixes for activation, devices, and connection problems. See the guides Request a refund Something not working? Tell us what happened and our team will review it. Request a refund

Troubleshooting guides

Most problems are fixed in a few minutes. Pick the topic that matches what you see.

I didn't receive my activation codeWhere to find your code after paying
  1. Check your spam, junk and promotions folders for an email from VPN Vanished.
  2. Make sure you're checking the inbox of the email address you used at checkout.
  3. Your code is also shown on your order confirmation page right after payment.
  4. Still missing? Contact support with your order number and we'll resend it.
My activation code says invalidTyping mistakes, app versions and what to send us
  1. Copy the code exactly as shown. Watch for extra spaces and look-alike characters such as 0 and O, or 1 and I.
  2. Make sure you installed our VPN app from the Amazon Appstore, and update it to the latest version.
  3. Close the app completely, open it again, then go to Settings or Activation and enter the code.
  4. Still invalid? Contact support with your order number and a photo or screenshot of the error. Never send us passwords or payment card details.
Which devices are supported?Fire Stick, Fire TV and Fire tablets

Our VPN app is made for Amazon Fire TV Stick, Fire TV and Fire tablets, and are installed from the Amazon Appstore. One code unlocks lifetime access to the app.

If you bought a code for a device that isn't supported, contact support or request a refund and our team will review it.

The app won't connectQuick checks for connection problems
  1. Check your internet works with the VPN turned off, for example by opening another app.
  2. Try a different server location in the app.
  3. Force-stop the app: on Fire TV go to Settings → Applications → Manage Installed Applications, choose the app and select Force stop, then open it again.
  4. Restart your device: unplug it for 30 seconds, then plug it back in.
  5. Update the app from the Amazon Appstore.
Streaming is slow or bufferingGet a smoother connection
  1. Pick a server location closer to you.
  2. Restart your router and your Fire device.
  3. If you can, use 5 GHz Wi-Fi or an Ethernet adapter.
  4. Close other apps running in the background.
Nothing worked. Can I get a refund?How refund requests are reviewed

Yes, you can request one. Use the refund request form with your order number and the email used at checkout. Every request is reviewed by our team. If we can fix the problem, we'll help you first. Otherwise we'll explain the outcome clearly. See our refund policy for details.

Still need help?

Send us a message with your order number and we'll get back to you within 24 hours on business days.

Contact support Request a refund

How support works

Every request is reviewed by a member of our team.

  1. You buy a lifetime VPN key

    Your activation code is delivered by email and on your order confirmation page.

  2. Open our support or refund center

    Use the chat button, the Support menu, or the refund request page.

    Start a chat

  3. Technical issue

    We troubleshoot activation, compatibility, and connection problems.

    Troubleshooting guides

    Refund request

    We review your request and refund promptly when appropriate.

    Request a refund

  4. Our team reviews your request

    We see your order details, the reason, any screenshots you add, and when you sent it.

  5. We reply by email

    With a fix, a question, or a decision, usually within 24 hours on business days.

  6. Resolved

    Your key works, or your refund is issued to your original payment method.