Frequently Asked Questions

A lifetime activation code for our VPN app on Amazon Fire Stick, Fire TV and Fire tablets. You pay once and keep premium access for life — there's no monthly subscription.

The app is free on the Amazon Appstore. You can get it on Amazon here, or search for it in the Appstore on your Fire TV and install it directly.

Amazon Fire devices that run Fire OS and can install the app from the Amazon Appstore, such as Fire TV Stick models, Fire TV Cube, Fire TV smart TVs and Fire tablets. Some newer models run Vega OS, which uses a different app catalog, so please check compatibility on the Amazon listing before buying. Our guide to Fire OS vs Vega OS explains how to check your device.

Your code is delivered instantly by email after payment, and it's also shown on your order confirmation page. Check your spam or promotions folder if you don't see the email.

Open the app on your Fire device, go to Settings or Activation, enter your code and tap Activate. Our How to Use guide walks through every step.

No. One $14.99 payment gives you lifetime access — no subscription and no renewal charges.

A VPN encrypts your connection, which helps protect your privacy on home and public Wi-Fi and stops your internet provider from seeing what you stream. Read our VPN guides to learn more. Always follow the terms of the streaming services you use.

Check for typos and extra spaces, make sure the app is up to date, then restart it and try again. Our troubleshooting guides cover the most common fixes, and our team can help if it still doesn't work.

Yes. If your code doesn't work and we can't fix it, you can request a refund. Every request is reviewed by our team. See our refund policy for details.