Request a refund

Tell us what went wrong with your lifetime activation code. Every request is reviewed by a member of our team — we'll help fix it when we can, or explain the outcome clearly.

For your security: never enter payment card numbers, passwords or VPN account credentials in this form.

Shown in your order confirmation email.

Include your device, the app you used and any error message you saw. This helps us resolve it faster.

PNG, JPG or WebP, up to 5 MB.

MP4, MOV or WebM, up to 20 MB.

Every request is reviewed by our team. Read our refund policy.

Need help first?

Many activation and connection problems can be fixed without a refund.

Use the chat button in the bottom-right corner, or see our troubleshooting guides, before you submit a refund request.

What happens after you submit

  • You'll see a request ID on screen. Keep it for your records.
  • Our team reviews your request, usually within 1–2 business days.
  • If we can fix a technical problem, we'll help you first. Otherwise we'll email you and explain the outcome clearly.

How support works

Every request is reviewed by a member of our team.

  1. You buy a lifetime VPN key

    Your activation code is delivered by email and on your order confirmation page.

  2. Open our support or refund center

    Use the chat button, the Support menu, or this refund request page.

  3. Technical issue

    We troubleshoot activation, compatibility, and connection problems.

    Troubleshooting guides

    Refund request

    We review your request and refund promptly when appropriate.

  4. Our team reviews your request

    We see your order details, the reason, any screenshots you add, and when you sent it.

  5. We reply by email

    With a fix, a question, or a decision, usually within 1–2 business days.

  6. Resolved

    Your key works, or your refund is issued to your original payment method.